FAQs

Frequently Asked Questions

Here is a list of some of our most asked questions by our customers, if your question is not in the list feel free to contact us!

Yes, your flat fare covers everything, including the cost of your ferry.

We pick-up from Lurgan Loughview, Park & Ride, Lisburn Sprucefield Shopping Centre, Belfast Grand Central Station (Stand 18) & Belfast, Stena Line Terminal. Please check out the map links below if you aren’t sure of the location.
Lurgan, Loughview Park & Ride
Lisburn, Sprucefield Shopping Centre
Belfast Grand Central Station (Stand 18)
Belfast, Stena Line Terminal
Glasgow, Buchanan Bus Station (Stand 55)

We have two pick-up / drop-off points in Belfast. The coach departs from Belfast Grand Central Station (Stand 18) and then serves Stena Line Victoria Terminal 4.

At the Stena Line Terminal, the coach picks up and drops off directly outside the main terminal building, at the coach bays beside the entrance. All coach bays (01–06) are located together in the same area, immediately outside the terminal.

Passengers should aim to arrive at the terminal at least 10 minutes before the scheduled departure time, and then make their way outside to the coach bays around 2–3 minutes before departure to allow for luggage loading and boarding.

The coach picks-up / drops-off at Stance 55 in Glasgow, Buchanan Bus Station. Buchanan Bus Station lies right in the Heart of Glasgow’s main shopping area an is less than 800m from University of Strathclyde, Glasgow Caledonian University, The Glasgow Royal Concert Hall and Buchanan Galleries (one of Glasgow’s largest shopping and food centres – home to the likes of John Lewis) Passengers should arrive at the departure / pick-up point at least 10 minutes before scheduled departure to allow for on-loading of luggage and boarding coach.

Baggage Allowance (per fare paying passenger ): 1 x hold luggage up to 23kg and 1 x small carry-on soft hand luggage item (max dimensions 45cm x 35cm x 20cm and max weight up to 10kg) Hand luggage must be placed under the seat in front of passengers or in an overhead locker.

Yes, the service is a direct Express Service between Belfast and Glasgow. We do offer a pick-up / drop-off at Belfast Stenaline Terminal but other than that there are no other calling points along the route

Yes, this is a through-service.  The coach will drive you on and off the boat.  It is important that you make a note of which vehicle deck the coach is parked on. You MUST return punctually to the coach on the ferry vehicle deck following onboard passenger announcements. The coach will leave the ferry as directed by port staff and will not wait for passengers who fail to return to the coach.

Yes, all coaches are full-touring class coaches and are fitted with the latest generation of freshwater toilets.

There is no requirement for British/Irish citizens to show identification when travelling UK – UK on our Express Coach Service.  However, the ferry operator does advise passengers to bring photographic ID.  Non British/Irish citizens are recommended to check the entry and travel requirements of the destination country/transit countries by contacting the proper embassies or consulates.

Sorry, no we are not able to pre-book access to the Stena Lounge for our passengers. Stena advise passengers wishing to avail of the lounge to contact customer services upon boarding the ferry. Stena’s Customer Service Team will be happy to organise access to the lounge subject to availability.

To request a refund you can either do so by emailing a refund request to info@hannoncoach.com or phone our office on 028 92 650700. Our office hours are Monday to Friday (9am – 5pm) excluding Bank Holidays.

We don’t offer an Open Return ticket, as all journeys must be pre-booked for a specific date and time. However, our fare structure is simple and fully flexible — the fare is the same each way, regardless of when you travel.

This means there’s no price penalty for booking your outward and return journeys separately, even if your return date is weeks or months later.  You can travel one way, return the same day, or book a return for any future date that suits you — all at the same flat rate.

We operate a free-seating policy on the service. We do however provide a complimentary reservation service for passengers with mobility or health requirements. Passengers wishing to avail of the complimentary reservation service should phone our friendly team on +44(0)28 92 650 700 Mon – Fri 9am – 5pm GMT

Yes, you can either print your tickets or just display your PDF Ticket to the driver on your mobile device.

We have a simple flat fare of £48 each way between Belfast Stena Line Terminal and Glasgow, £49 between Belfast, Grand Central Station & Glasgow, £51 between Lisburn & Glasgow and £53 between Lurgan & Glasgow. This includes the price of the ferry, all additional environmental charges and 1 x 23kg baggage allowance (per fare paying passenger). There are no hidden costs, no optional ‘extras’, nasty add-ons or price hikes at peak times. No matter when you book, no matter when you travel it’s always the same price.

Our flat fare structure is fully-flexible to suit whatever your travel needs are. Our fare is for the same each way no matter when you want to travel. You can use it to go one way, back on the same day, a weekend break or even to come back a month or even 2-3 months later

Yes, infants under 4 years of age (i.e. 3 years and under) can travel free with an accompanying Adult passenger. Free infant travel is limited to one Infant per Adult travelling. Infants may be required to sit in the lap of the accompanying Adult for the coach journey.

Yes.  All our coaches are fitted with three-point seat belts on every seat to ensure passenger safety and comfort.  Passengers aged 14 and over are legally required to wear seat belts where fitted.  We recommend that all passengers, regardless of age, wear their seat belt at all times while seated.

We currently have 2 departures in either direction every day. Check out our online timetable. The overall journey times is around 5hrs 15mins.

No. Animals and pets cannot be brought on board any of our coaches. In accordance with EU law we do accept recognised guide and assistance dogs and allow them travel.

Travel insurance is NOT included. HANNON Coach highly recommended you have travel insurance for financial protection against cancellations, travel disruption, or other unforeseen events. HANNON Coach may not be held responsible for your personal belongings or travel insurance in general. It is your responsibility to look after your belongings. HANNON Coach cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.

No, we handle all that for you. Because you pre-book with us we automatically check you in with the ferry operator

By law, we are required to provide the ferry operator with a manifest of passengers travelling. As part of the manifest, we are required to advise the ferry operator of any accessibility requirements passengers may have. Therefore, during the booking process you will be asked to provide us with your general requirements. If you have any specific requirements, please get in touch 24 hours before you are due to travel to discuss your travel requirements. We will liaise with the ferry operator to make your journey as smooth as possible.

Booking Recommendations for Wheelchair Users

We strongly encourage wheelchair users to book their travel in advance.  For services which include a ferry element, such as our Belfast – Glasgow Coach & Sail Service,  a minimum of 72 hours advance booking is required.

This allows us to conduct the following checks to ensure a seamless journey:

  • Liaise with the ferry operator regarding its ability to accommodate your requirements on specific sailings.
  • Verify that the wheelchair is compatible with the space available on the coach.
  • Confirm that the combined weight of the wheelchair and user does not exceed the 300kg safe working load of the wheelchair lift.
  • Ensure that the boarding and alighting locations are accessible stops where the wheelchair lift can be deployed.
  • Check that the specific coach for the planned journey is not already fully booked.
  • For private and contract hire services, accessibility requirements must be provided at the time of booking to ensure all needs can be met.

Wheelchair Lift Specifications

The wheelchair lift has a maximum safe working load of 300kg, including the weight of the wheelchair and its occupant.  The wheelchair lift cannot be used for boarding unless the passenger remains seated in their wheelchair.  Additionally, no companion or carer may be on the lift when it is in use.

Yes.  While we do not provide child car seats or booster seats, you are strongly encouraged to bring your own suitable restraint if travelling with a child.

Children may legally travel unrestrained on coaches if appropriate child seats are not provided—but this is not recommended and not the safest option. For your child’s safety, we strongly recommend using a properly fitted child seat or booster seat whenever possible.

Please be aware that not all child restraints are compatible with coach seating.  We advise checking whether your seat can be safely secured using the available three-point seat belts on board.

Yes.  All seated passengers aged 14 years or over are legally required to wear seat belts where provided. For safety, we also strongly encourage all passengers, including children, to wear seat belts at all times while the vehicle is in motion.

No, all services require you to book and pay in advance for your travel. Our drivers cannot accept any payment and cannot issue any tickets. The best way to book your trip is through our mobile friendly website (www.hannoncoach.com). We can also accept telephone bookings during normal working hours (Mon-Fri 9am-5PM). Tel: 028 92 650700.

For cancellations 7 days prior to departure we offer a 100% refund. For cancellations between 3-7 days prior to departure we offer a 50% refund. We cannot offer any refund for cancellations within less than 3-7 days of departure. Any booking or payment made with less than 3-7 days remaining before the trip are subject to the same regulations. No changes to travel can be made within 72 hours of scheduled departure time. To request a refund you can either do so by emailing a refund request to info@hannoncoach.com or phone our office on 028 92 650700. Our office hours are Monday to Friday (9am – 5pm) excluding Bank Holidays.

Yes we can accommodate bikes on board. Bicycles must be stored in the hold of the coach. It is the passenger’s responsibility to ensure that bicycles are loaded securely into the hold.

Drivers can assist with the loading of luggage on and off the coach for customers who may need help. However, for items weighing over 20kg customers will be asked to load them themselves.

Sometimes our tickets can end up in your spam or junk folder, please check these folders to see if it’s there. If you booked online, you can view your ticket online and reprint it. Alternatively, you can email us at info@hannoncoach.com or telephone us during normal working hours (Mon-Fri 9am-5PM). Tel: 028 92 650700.

No, we handle all that for you. Because you pre-book with us we automatically check you in with the ferry operator.

No, we don’t serve Glasgow Airport directly. However, First Group Glasgow operate a highly frequent dedicated airport link service between Buchanan Bus Station and Glasgow Airport. The First Glasgow 500 service departs from Stance 45 in Buchanan Bus Station just 20 metres from where our coach drops-off / picks-up at Stance 55. The First Glasgow 500 Service operates from 03:30 to 23:30 most days. At peak times the service operates every 10 minutes. The journey time between Buchanan Bus Station and Glasgow Airport is around 25 minutes. For more information contact Traveline Scotland. Phone Traveline Scotland 0871 200 22 33 (Open 24 Hours) Or visit www.travelinescotland.com

For passengers departing from Belfast we advise parking at Belfast Stenaline and opting to board the coach at the Stenaline Terminal. For parking rates please visit the the Stenaline Terminal webpage.

No, you do not need to get off the coach at the ferry terminal. Our coach goes with you on the boat and your luggage can stay in our secure hold.

The coaches are touring quality coaches with best-in-class leg room.

The service operates 7 days a week – every day except Christmas Day

Our coach will pull up at Stand 2 just outside the terminal building. There is no need to check in at the terminal as we have automatically taken care of that for you. All you have to do is to show your ticket to our driver, board the coach and we take care of the rest. We advise passengers to arrive 10 minutes prior to the scheduled departure time of the coach. Passengers boarding at the Stenaline Terminal are free to avail of the Stenaline waiting facilities.

It is an offence under The Public Service Vehicles Regulations (Northern Ireland) 1985 for any passengers to consume alcohol on any public coach service. Alcohol cannot be brought on board the coach but can be carried within luggage that is stored within the hold. Any alcohol that is not secured within hold luggage is not allowed. Passengers are further advised that Stena Line enforces a strict policy regarding bringing alcohol into any of its passenger facilities – any alcohol brought on board will be confiscated. Our top priority is the comfort and safety of our passengers – anyone deemed to be unfit for travel either due to alcohol or other substances will be refused the right to travel.

Our service has been developed in partnership with Stenaline. All of our services use Stena’s Superfast ships, with a wide range of on-board facilities on hand to make your journey as relaxing and as fun as possible.

Yes, absolutely. Any large items of luggage you have can stay safely stowed in the coach luggage hold which will then be locked for the crossing. During the crossing the coach deck is also locked and passengers do not have access to it. Passengers will be advised via the on-board pa system of when it is time to return to the coach. Usually this is around 10 minutes before docking.

Comfort

  • Reclining seats
  • Free on-board WiFi
  • On-board freshwater washroom and toilet facilities
  • Full climate control system and air-conditioning on board
  • Convenient overhead luggage storage
  • Individual reading lights and tables for each passenger

Safety

  • Comfortable and extendable 3-point seat belts
  • Continental door ensuring maximum comfort and safety
  • Driven by first aid qualified AccessNI checked professional drivers
  • Double glazed windows and safety glass windscreens

Technology

  • Equipped with satellite navigation system
  • Vehicle tracking system
  • Front view monitors
  • Up to Euro 6 Emissions
  • All Enhanced Environmental Vehicle (EEV)

Travel with Hannon Coach

Direct Express Coach & Sail Service from Belfast / Glasgow

  • +44 (0)28 92 650700