Full Terms & Conditions
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Terms & Conditions
By booking and paying for a tour with HANNON COACH, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you”), and HANNON COACH 21 Brankinstown Rd, Aghalee, Craigavon BT67 0DF, NORTHERN IRELAND (henceforth referred to as “HANNON COACH”).
1. BOOKING AND PAYMENTS
1.1. To make a booking and guarantee your seat on any HANNON COACH tour, you must agree to the terms and conditions listed below, and provide payment in full. HANNON COACH accepts a booking on the understanding that full payment has been collected and held either by HANNON COACH directly, or by one of our authorised sales agents or partners. Credit card payment needs to be recorded as paid to TrekkSoft, an authorised agent of this Tour Operator/Activity Provider. Subsequently, it is TrekkSoft that will appear on the customer’s credit card statement in a case of an online transaction/purchase.
1.2. Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of HANNON COACH, HANNON COACH will reserve your seat on the selected trip. It is the responsibility of you, the customer, to check the accuracy of the booking and the dates of travel.
1.3. Upon confirmation of your booking, HANNON COACH will issue you a confirmation number and/or e-ticket. This confirmation number is required for participation in the selected tour.
2. TOUR DESCRIPTION
2.1. Unless otherwise stated in the tour description, HANNON COACH provides round-trip transportation on a private chartered coach.
2.2. All HANNON COACH trips include a travel advisor/facilitator to help you with the basic logistics of your trip. Where appropriate the coach driver will act as the travel advisor/facilitator.
2.3. HANNON COACH coach drivers are NOT professional guides, are not responsible for providing guided excursions, walking tours or anything other than advice with the basic logistics of your trip.
2.4. Where accommodation is included in the tour, the travel advisor will, assist you during check in at the provided accommodation and provide you with basic information concerning recommendations of what to do and what to see.
3. CONTRACTING PARTIES
3.1. The booking conditions detailed herein contain the entire contract between you and HANNON COACH. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation.
3.2. Your contract is with HANNON COACH Ltd. HANNON COACH reserves the right to nominate to you in writing any other company or person to have the benefit of some or all of the provisions of this contract, which HANNON COACH may then specify as if you had agreed to the provisions concerned directly with that company or person.
3.3. HANNON COACH acts as a booking agent and contracts directly with coaches, boats, hostels, hotels and other service providers. All bookings with carriers and other service providers are subject to their terms and conditions and limitations of liability. It is important to note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. HANNON COACH cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third parties.
3.4. Many accommodation arrangements provided by HANNON COACH are contracted to third party providers. They are subject to the terms and conditions, and limitations of liability, imposed by the provider. All arrangements are made independently of HANNON COACH, regardless of the booking of such arrangements by HANNON COACH.
3.5. By booking and paying for a tour with HANNON COACH, you agree to and accept the terms and conditions. This agreement is between you, the participating passenger (referred to as “you”) and HANNON COACH 21 Brankinstown Rd, Aghalee, Craigavon BT67 0DF, NORTHERN (referred to as “HANNON COACH”).
4. PASSENGER RESPONSIBILITIES
4.1. HANNON COACH may not be held responsible for your personal belongings. It is your responsibility to look after your belongings yourself. HANNON COACH cannot be held responsible for loss, theft or damage to any of your personal belongings, regardless of the circumstances.
4.2. You agree to comply with the authority of the HANNON COACH travel advisor/coach driver, and the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If you do not comply with said reservations, you will be asked by the HANNON COACH travel advisor/coach driver to leave the trip. You are not eligible for refunds under such circumstances.
4.3. It is your responsibility to make sure you have a valid passport and all necessary visas, permits or certificates on your person for your selected trip. HANNON COACH is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.
4.4. There may be times when the HANNON COACH travel advisor/coach driver must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the HANNON COACH travel advisor/coach driver. If you do not comply, or if in the opinion of the HANNON COACH travel advisor/coach driver you are not compatible with the general enjoyment of the group or the smooth operation of the tour, HANNON COACH reserves the right to refuse to allow you to continue with the tour. You agree that HANNON COACH has the exclusive right to dispel you from a tour at any time, without any claims or complaints by you against HANNON COACH. In such a case HANNON COACH will not be liable for any refund, compensation, or additional costs incurred by you.
4.5. It is your responsibility to meet the transportation provided by HANNON COACH at the correct time and location for departure. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Passengers who miss a departure time due to delay or cancellation of incoming transportation are not entitled to a refund. It is your responsibility to check in with the HANNON COACH travel advisor/coach driver 15 minutes prior to the specified departure time or, in the case of pick-up points, be at the pick-up point 15 minutes prior to the specified departure time.
4.6. Due to the nature of the services provided, HANNON COACH will not be liable if any service departs or arrives later than the specified time, even if as a result you miss a connecting service or event.
4.7. The products offered by HANNON COACH are travel packages consisting of transportation and, where specified, accommodation.
4.8. You agree that HANNON COACH may take photographs and films of you while you are participating in a HANNON COACH trip. You agree that these images may be used for marketing purposes by HANNON COACH. These images may be used in, but are not limited to, brochures, websites, social media, print media and promotional videos. These images may be used for publicity and advertising without HANNON COACH obtaining further consent or payment for the use of the images.
5. LOCAL TOURS AND EXCURSIONS
5.1. You may have the opportunity to purchase from HANNON COACH local tours and/or excursions at your chosen destination. Tours and excursions are not included in the price of your travel package (unless otherwise stated). You are responsible for any additional costs.
5.2. Any tours and excursions purchased by you are run by local operators and you will be subject to their terms and conditions.
5.3. Local tours and excursions purchased through HANNON COACH are non-refundable and non-transferable. It is your responsibility to meet the tour at the designated departure point and time.
5.4. It is your responsibility to keep track of any local tour and excursion vouchers or tickets issued to you by HANNON COACH. Lost vouchers or tickets cannot be replaced.
6.1. There is no travel insurance included in the cost of any HANNON COACH tour or package, ticket, or product.
6.2. HANNON COACH highly recommends that you purchase your own travel insurance that covers all of your travels. HANNON COACH strongly recommends that you are covered by a comprehensive insurance policy which includes: personal accident, medical expenses, personal baggage, money and public liability.
7. WEATHER, ENVIRONMENTAL AND POLITICAL CONDITIONS
7.1. HANNON COACH may not be held responsible for any delay, deviation, or cancellation due to weather conditions. No trip may be cancelled or changed by you at any time on the basis of weather conditions.
7.2. HANNON COACH may not be held responsible for delays due to labour disputes, border problems or other political factors.
7.3. HANNON COACH may not be held responsible for delays due to mechanical failure, or other issues that may arise and are outside of our control.
8.1. Any discounted fares, promotion fares, sale fares and package deals are non-transferable and non-refundable.
8.2. Promotional trips as prizes are non-transferable.
8.3. Vouchers / Gift Certificates are non-refundable
8.4. Cancellation/change of a booking by you must be made in writing or via email to HANNON COACH and received prior to the day of departure and may incur an additional charge.
The following cancellation policies apply:
a) 20 days prior to departure 100% refund.
b) 7 days prior to departure 50% refund. Any booking or payment made with less than 20 days remaining before the trip are subject to the same regulations.
c) Less than 7 days prior to departure no refund. Any booking or payment made with less than 7 days remaining before the trip are subject to the same regulations.
8.5. No refunds will be made in respect of any unused portion of a ticket or partially completed trip.
8.6. Although unlikely, tours may be cancelled/changed by HANNON COACH due to lack of the minimum number of participants or other unforeseen circumstances. HANNON COACH reserves the right to cancel/change tours up but not less than 12 hours in advance. In the event a tour is cancelled/changed, you will be notified via email or phone. In the event of a cancellation by HANNON COACH you will receive a full refund for the amount paid.