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Customer Service Standards

Here to help the whole way...

Hannon Coach Customer Service Standards

here to help the whole way...

At Hannon Coach, we pride ourselves on value for money, reliability and the professional service given to every one of our clients.

From our bases in Aghalee and Dublin, our coach services operate across Ireland and the UK, bringing people together with a dedication and quality of service that is second to none.

Hannon Coach is part of the Hannon Transport Group. Our experience in the commercial transport industry and our partnerships with key industry bodies, ferry operators and organisations allow us to provide a level of professionalism and reliability that few other coach operators in Ireland can match.

We have experience in dealing with some of the largest tour operators in the UK & Ireland market. Our  service is both professional and friendly.  Our approach is to take an active interest in really getting to understand your needs and what will make your tour an exceptional experience.  We understand how important it is that you can be confident that you will receive a consistently high quality of service at each stage of your travel experience.  We treat each of our customers as our guests.

Our approach is completely service-driven. Whatever your requirements we have the people, infrastructure and coaches to ensure that you receive a service that delights every time.  Each customer is provided with a dedicated point of contact within Hannon Coach to take bookings, send email confirmations of bookings, arrange for the supply of coaches and deal with any other related enquiries.

The modernity and scale of our fleet offers a terrific combination of quality, scale and flexibility crucial to servicing the wide range of services that customers require.  Our coach provision service is of the highest, consistent quality.

When you contract a coach through Hannon Coach, registration information (insurance / photos) and driver’s name, documentation and contact details will be supplied at least four working days before commencement of each tour.

Hannon Coach will, of course, ensure that the licensing, traffic and other requirements and regulations of all the countries featured in the tour itineraries shall be complied with.  Strict attention will always be paid towards the observance of all relevant EU regulations.

With Hannon, you just need to relax and enjoy your tour.

What to find out more about Hannon Coach, talk to us today

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