Refund Policy

Below is a summary of our refund policy. Full terms and conditions are presented when ordering.

The following cancellation policies apply:

a) 7 days prior to departure 100% refund.

b) 3-7 days prior to departure 50% refund. Any booking or payment made with less than 3-7 days remaining before the trip are subject to the same regulations.

c) Less than 3-7 days prior to departure no refund. Any booking or payment made with less than 3-7 days remaining before the trip are subject to the same regulations.

d) We can accommodate ticket changes up to 72 hours before scheduled departure time – there will be a 10% charge.

e) No changes to travel can be made within 72 hours of scheduled departure time.

Refunds

How do I request a refund?

To request a refund you can either do so by emailing a refund request to info@hannoncoach.com or phone our office on 028 92 650700.

Our office hours are Monday to Friday (9am – 5pm) excluding Bank Holidays.

Great Value

Simple flat fares. There are no hidden costs, no optional ‘extras’, nasty add-ons or price hikes at peak times
Your fare includes everything, including the cost of the ferry
Bags go free
Refunds available

Telephone bookings

- Prefer to book by phone? No problem, our offices are open Mon-Fri 9am – 5pm

+44 (0)28 92650700

Bags go free

There are no charges for bags. You can take up to 2 medium-sized suitcases with you at no extra cost.

Sports equipment

It is also possible to bring bikes and oversized sports equipment with you. (subject to space) We do, however, require pre-notification if you intend to bring a bicycle or other over-sized sports equipment. Phone +44 (0)28 92650700
Smaller items of sports equipment such as golf clubs, bowling woods, etc can be brought as part of your baggage allocation.