Call Us : +44 (0)28 92 650700                Email :

Refund Policy

Refund Policy

Refund Policy

Below is a summary of our refund policy. Full terms and conditions are presented when ordering.

The following cancellation policies apply:

a) 7 days prior to departure 100% refund.

b) 3-7 days prior to departure 50% refund. Any booking or payment made with less than 3-7 days remaining before the trip are subject to the same regulations.

c) Less than 3-7 days prior to departure no refund. Any booking or payment made with less than 3-7 days remaining before the trip are subject to the same regulations.

d) We can accommodate ticket changes up to 72 hours before scheduled departure time – there will be a 10% charge.

e) No changes to travel can be made within 72 hours of scheduled departure time.


How do I request a refund?

To request a refund you can either do so by emailing a refund request to or phone our office on 028 92 650700.

Our office hours are Monday to Friday (9am – 5pm) excluding Bank Holidays.

Great Value

  • Simple flat fares.  There are no hidden costs, no optional ‘extras’, nasty add-ons or price hikes at peak times
  • Your fare includes everything, including the cost of the ferry
  • Bags go free
  • Refunds available

Telephone bookings

    • Prefer to book by phone?  No problem, our offices are open Mon-Fri 9am – 5pm

+44 (0)28 92650700

Bags go free

  • There are no charges for bags.  You can take up to 2 medium-sized suitcases with you at no extra cost.

Sports equipment

  • It is also possible to bring bikes and oversized sports equipment with you.  (subject to space)  We do, however, require pre-notification if you intend to bring a bicycle or other over-sized sports equipment. Phone +44 (0)28 92650700
  • Smaller items of sports equipment such as golf clubs, bowling woods, etc can be brought as part of your baggage allocation.

Comfort & convenience

  • Direct through-coach
  • Reclining seats
  • Free on-board WiFi
  • On-board freshwater washroom and toilet facilities
  • Full climate control system and air-conditioning on board
  • Convenient overhead luggage storage
  • Individual reading lights and tables for each passenger

Group bookings welcome

    • For groups of 10+ it is easiest to book by phone.

+44 (0)28 92650700

Frequently asked questions


  • Comfortable and extendable 3-point seat belts
  • Continental door ensuring maximum comfort and safety
  • Driven by first aid qualified AccessNI checked professional drivers
  • Double glazed windows and safety glass windscreens
  • CCTV

What to find out more about Hannon Coach, talk to us today

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How to request a refund

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